We love to hear from our customers and potential customers! Feel free to call us with any questions you have at 845-482-3652, or we can respond promptly to your email requests at info@globalhomeny.com. Either way, we would love to hear from you.
SHIPPING – GENERAL
All orders for in-stock merchandise are usually processed and shipped out within one week of order. However, much of our merchandise is housed at the manufacturers’ warehouses, which can very often be in another state, or even in Canada as is the case with Gus Modern. If this is the case, an order can take up to four weeks to process. Ocassionally, an item needs to be shipped from overseas. In this case, an item can take up to 12 weeks for delivery. Please contact us in advance of your order so we can provide a reasonable estimate of delivery times on a case-by-case basis. If you have any other questions regarding shipping, please email us at: info@globalhomeny.com or call us at 845-482-3652 or 845-765-1324.
INTERNATIONAL SHIPPING – DUTIES & FEES
Please note that customers are responsible for all international custom and duty fees. These are in addition to, and not included in, the cost of shipping. As a business we are obligated to declare all items as merchandise. We are not able to mark items as “gift”.
SALES & PROMOTIONS
Please note that we do not offer rain checks if an on-sale item sells through, and as a result is out of stock. Furthermore, the price you pay at the time of purchase is the price you pay. If an item is put on sale after you purchase, but before you receive your goods, we can not extend the sale price to you.
Please note that damage that is incurred during the shipping process is the responsibility of the shipper. All claims for damages which occurred during shipping, must be filed with the shipper. Global Home is not responsible for this damage and will not entertain any claims in this area.
PRIVACY POLICY
Global Home respects your privacy and is not in the proctice of selling, loaning, renting, trading or giving away any personal information that you offer during your visit. Personal information provided is only to be used for Global Home business, such as processing an order, shipping your package providing you further promotional information via email.
PAYMENT OPTIONS
We accept Visa, Mastercard, American Express and Discover as forms of credit card payment as well as Paypal.
CREDIT CARD SECURITY
Our online payment system is provided to us via Paypal Merchant Services and is secure. However, if for some reason you do not feel comfortable with using your credit card online, you can call us at 845-482-3652 or 845-765-1324 or email us at info@globalhomeny.com with your order information, your address and phone number where you can be reached. We will then call you for your credit card information.
RETURNS & EXCHANGES
Returns on items are accepted within 30 days of receipt for store/website credit or exchange. We do not provide refunds or cash back. Please make sure to open and inspect your order within the 30 day period – as any claims cannot be made thereafter. Please note that sale items are final. No exchanges or store credit given on these items. All returned items must be returned in original, sealable and unused condition with the original packing materials. Please make sure that items are well packed (additional packaging may be necessary) and insured for the full amount. A restocking fee may apply to any order not received in good condition. Shipping cost are non-refundable and all costs for return shipment are the responsibility of the customer.
To make a return or exchange, you will need a Return Merchandise Authorization number. To obtain this, please email us at info@globalhomeny.com and include your order info and a list of the item(s) you are returning in the body of the message. We’ll then reply back with your RMA #, which you’ll need to include in the address field of your package. This RMA # is very important to ensure proper tracking and handling of returned goods. Do not return any product(s) until you have received an RMA #.
Please address your return to:
Global Home
RMA# xxx
4929 Main Street
Jeffersonville, NY 12748
Upon receipt of the shipment, Global Home will contact you by email to confirm your website/ store credit. Please reference your RMA number when calling to check on the status of your return.
When ordering large furniture pieces, it is very often quite difficult to return the merchandise due to the sheer size of the item ordered and the shipping costs involved. Please be sure to consider this before ordering your piece. We will consult with you via phone or email to make sure any questions you have about the piece are answered. We can send you fabric samples for upholstered pieces as well. Essentially, returns can not be made on furniture pieces, so choose wisely.
DAMAGES/DEFECTIVE MERCHANDISE
Please inspect your purchase as soon as it arrives. Damage claims on shipped items must be made within 48 hours of package arrival. No claims can be made after 48 hours. If for some reason there is damage or defect to your item, please notify us immediately. Call 845-482-3652 or 845-765-1324 or email info@globalhomeny.com for a return authorization on damaged items.
SALES TAX
We collect 8% NY State sales tax on all orders shipped to addresses in New York. Residents in other states are responsible for complying with local state tax laws.
OTHER
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
Price and availability information is subject to change without notice. we shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.
INTERIOR DESIGN FAQ’S
How do I embark on an interior design project with Global Home?
The process begins with an initial design consultation. We meet in your home for the initial interview. During the initial interview we determine your design needs, budget, how you will use your new space, ascertain your personal style, take measurements and photographs, and inventory your current furniture.
From then, we take about two weeks to deliver an initial design schematic which consists of:
- A diagram of your home with an ideal furniture layout
- An estimated overall cost for new furniture and decor
- An image gallery of recommended new items
Does this initial interview cost anything?
Generally the charge is $250 for the initial meeting which will take one or two hours. This charge is to be paid after the initial consultation. Should you decide to hire us, this charge will be deducted from the overall cost of the project. Also there is a charge of $1,250 for the furniture layouts and recommended item imagery which is also deducted from the cost of the project should we move forward. Two design schematics are included in this charge. Should additional schematics be required, an hourly charge of $150 is affixed. This additional fee is not deducted from the total project cost.
How long does the entire design process take?
Once the overall design schematic is agreed upon, a small project can be completed in as little as three weeks. Larger projects can take three months or more. The timing very much depends on the amount of custom pieces being used in the project. The more custom pieces, the greater lead time required.
Can my current furniture be incorporated into the new design plan?
Yes, to a point. We strive to utilize as much of your current furniture into the new design plan as possible. You’ve spent a lifetime accumulating things that make you happy. We find that your current furniture is a good jumping-off point for a more cohesive design plan. Often, however, some pieces just can’t be used. If they are of poor quality, too worn, out-dated or just not in keeping with the new design plan, we cannot use them.
How much will it cost?
Costs vary depending on the scope of projects. Single rooms can be outfitted for as little as $5,000, but can also be furnished for $50,000 and up. While costs vary, we strive to work within our individual clients’ budget parameters.
What is the fee structure?
- Client pays full retail price on items sourced through Global Home. This is usually the vast majority of the merchandise.
- Client pays full retail plus 30% fee on items other than those sourced from Global Home.
- Client pays shipping and delivery charges to get items to your home.
- Client pays the installation of any wallpaper, carpet, paint, hard-wired lighting or window treatments, etc. at market rates via sub-contracted professionals.
- Client pays hourly fee of $150/hr for any time spent in your home decorating or developing of design schematics beyond the first two.
Please note, if the total project cost is under $5,000, we do assess a fee of 30% of the total project cost.
In what style of décor do you specialize?
We work in a wide variety of design genres depending on the needs and tastes of our clients. We tend to gravitate towards an eclectic-modern vibe, although we are well-versed in the gamut of decorating styles. Browse some past projects under the Interior Design category.
This sounds great! When can we start?
Call Vivian or Joe of Global Home at 845.482.3652 or email us info@globalhomeny.com to schedule your design consultation.
SHOP LOCATIONS
Global Home Jeffersonville
4929 Main Street
PO Box 456
Jeffersonville, NY 12748
845-482-3652
Global Home Beacon
155 Main Street
Beacon NY 12508
845-765-1324
SHOP HOURS
We are open in Jeffersonville: Monday, Thursday and Friday 12–5
Saturday 11–6, Sunday 11–5
We are open in Beacon: Monday, Thursday and Friday 12–6
Saturday 12–7, Sunday 12–5
Please note that store hours vary seasonally. Generally, we are open more in the Summer and less in the Winter.
