FAQs & Policies

We love to hear from our customers and potential customers! Feel free to call us with any questions you have at (845) 482-3652, or we can respond promptly to your email requests at info@globalhomeny.com. Either way, we would love to hear from you. 

 

SHIPPING – GENERAL
The shipping charge and applicable sales tax for this item will be added to your shopping cart during check out. Many in-stock items usually ship within 10 days. However, most furniture, decor and lighting pieces are not in-stock and are custom ordered through our many wonderful vendors. These items take anywhere from three to twelve weeks to ship (even more on rare occasions). If your order is time-sensitive, please contact us before placing the order so we can provide an accurate lead time or arrange expedited shipping. 

Contact us for orders shipping outside of the United States to determine costs, timing and feasibility. Please note that damage that is incurred during the shipping process is the responsibility of the shipper. All claims for damages which occurred during shipping, must be filed with the shipper. Global Home is not responsible for this damage and will not entertain any claims in this area. Please inspect your shipment BEFORE accepting or signing off on it.

If you have any other questions regarding shipping, please email us at: info@globalhomeny.com or call us at (845) 482-3652 or (845) 765-1324.

GENERAL FURNITURE SHIPPING GUIDELINES
$3001 and over: 8%
$3000 and under: 10%
Please note the percentages above are just guidelines. Sometimes the shipping totals are less or more depending on quantities and weight.

Delivery in the Metropolitan New York/New Jersey area will be White Glove. In every other region of the US, furniture delivery will be curbside only. If White Glove or threshold (in-home) delivery is wanted, extra charges will be incurred. Please contact us at info@globalhomeny.com to arrange.

*White Glove – White Glove service includes placement in room of choice, up to 2 flights of stairs, unpacking, packaging removal and assembly (if required). This service does not include the removal of existing furniture, electrical or component hookups (including wall mounting). The delivery appointment is made for a four (4) hour window Monday through Friday during normal business hours of 8:00am – 5:00pm. Time specific deliveries are subject to an additional fee of $90 and homes with more than 2 flights of stairs are subject to an additional fee of $33 per additional flight.

*In-Home – In home (threshold) service includes up to 2 flights of stairs prior to threshold and delivery inside home. There will be no unpacking, debris removal or placement in room of choice. The delivery appointment is made for a four (4) hour window Monday through Friday during normal business hours of 8:00am – 5:00pm.

Please note furniture items ship from different warehouses, items ordered together are not always shipped together and may arrive at different times. All cribs & beds ship unassembled and flat packed. Dressers, gliders, ottomans, toddler kits, changing stations, headboards & chairs ship fully assembled and individually wrapped/boxed. Time specific deliveries are subject to an additional fee of $90. Homes with more than 2 flights of stairs are subject to an additional fee of $33 per additional flight. Unsuccessful delivery attempts will incur an additional fee of $75.

INTERNATIONAL SHIPPING – DUTIES & FEES
Please note that customers are responsible for all international custom and duty fees. These are in addition to, and not included in, the cost of shipping. As a business we are obligated to declare all items as merchandise. We are not able to mark items as “gift.”

SALES & PROMOTIONS
Please note that we do not offer rain checks if an on-sale item sells through, and as a result is out of stock. Furthermore, the price you pay at the time of purchase is the price you pay. If an item is put on sale after you purchase, but before you receive your goods, we can not extend the sale price to you.

PRIVACY POLICY
Global Home respects your privacy and is not in the practice of selling, loaning, renting, trading or giving away any personal information that you offer during your visit. Personal information provided is only to be used for Global Home business, such as processing an order, shipping your package or providing you further promotional information via email.

PAYMENT OPTIONS
We accept Visa, Mastercard, American Express and Discover as forms of credit card payment.

CREDIT CARD SECURITY
Our online payment system is provided to us via Stripe.com Merchant Services and is secure. (https://stripe.com/) However, if for any reason you do not feel comfortable with using your credit card online, you can call us at (845) 482-3652 or (845) 765-1324 or email us at info@globalhomeny.com with your order information, your address and phone number where you can be reached. We will then call you for your credit card information.

RETURNS & EXCHANGES
Returns on in-stock, smaller, non-freight items are accepted within 30 days of receipt for store/website credit or exchange. We do not provide refunds or cash back. Please make sure to open and inspect your order within the 30 day period – as any claims cannot be made thereafter.

No returns, exchanges, refunds or store credit will be considered on furniture large enough to require freight shipping. Included in this category are sofas and sectionals, dining tables, desks, large storage cabinets and shelving. Please consider your purchase carefully before ordering any items from these categories. Measure your space accurately (including entry doors and stairways) to ensure the piece(s) you are considering will fit. Global Home is not responsible for ordered pieces not fitting into your space or matching your decor, or if you change your mind after you've ordered.

Please note that discounted sale items are final. No exchanges or store credit given on these items. All returned items must be returned in original, sealable and unused condition with the original packing materials. Please make sure that items are well packed (additional packaging may be necessary) and insured for the full amount. A restocking fee may apply to any order not received in good condition. Shipping cost are non-refundable and all costs for return shipment are the responsibility of the customer.

To make a return or exchange, you will need a Return Merchandise Authorization number. To obtain this, please email us at info@globalhomeny.com and include your order info and a list of the item(s) you are returning in the body of the message. We’ll then reply back with your RMA #, which you’ll need to include in the address field of your package. This RMA # is very important to ensure proper tracking and handling of returned goods. Do not return any product(s) until you have received an RMA #.

Please address your return to:
Global Home
RMA# xxx
4929 Main Street
Jeffersonville, NY 12748

Upon receipt of the shipment, Global Home will contact you by email to confirm your website/ store credit. Please reference your RMA number when calling to check on the status of your return.

When ordering large furniture pieces, it is very often quite difficult to return the merchandise due to the sheer size of the item ordered and the shipping costs involved. Please be sure to consider this before ordering your piece. We will consult with you via phone or email to make sure any questions you have about the piece are answered. We can send you fabric samples for upholstered pieces as well. Essentially, returns can not be made on furniture pieces, so choose wisely.

DAMAGES/DEFECTIVE MERCHANDISE
Please inspect your purchase as soon as it arrives. Damage claims on shipped items must be made within 48 hours of package arrival. No claims can be made after 48 hours. If for some reason there is damage or defect to your item, please notify us immediately. Call (845) 482-3652 or (845) 765-1324 or email info@globalhomeny.com for a return authorization on damaged items.

SALES TAX
We collect 8% NY State sales tax on all orders shipped to addresses in New York. Residents in other states are personally responsible for complying with local state tax laws.

OTHER
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Price and availability information is subject to change without notice. we shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.

 

Shop Locations & Hours

Global Home Jeffersonville
4929 Main Street
PO Box 456
Jeffersonville, NY 12748
(845) 482-3652

SHOP HOURS
Please note that store hours vary seasonally.
Call in advance to see what days we are open at each location.
Global Home Jeffersonville opens at 11:00 a.m


Interior Design FAQs

How do I embark on an interior design project with Global Home?
The process begins with an initial design consultation. We meet in your home for the initial interview. During the initial interview we determine your design needs, budget, how you will use your new space, ascertain your personal style, take measurements and photographs, and inventory your current furniture.

From then, we take about two weeks to deliver an initial design schematic which consists of:

A diagram of your home with an ideal furniture layout
An estimated overall cost for new furniture and decor
An image gallery of recommended new items

Does this initial interview cost anything?
Generally the charge is $500 for the initial meeting which will take one or two hours. This charge is to be paid after the initial consultation. Should you decide to hire us, this charge will be deducted from the overall cost of the project. After contracts are signed, there is an additional charge for more finalized furniture layouts and recommended item imagery which is also deducted from the cost of the project. Two design schematics are included in this charge. Should additional schematics be required, an hourly charge of $150 is affixed. This additional fee is not deducted from the total project cost.

How long does the entire design process take?
Once the overall design schematic is agreed upon, a small project can be completed in as little as three weeks. Larger projects can take three months or more. The timing very much depends on the amount of custom pieces being used in the project. The more custom pieces, the greater lead time required.

Can my current furniture be incorporated into the new design plan?
Yes, to a point. We strive to utilize as much of your current furniture into the new design plan as possible. You’ve spent a lifetime accumulating things that make you happy. We find that your current furniture is a good jumping-off point for a more cohesive design plan. Often, however, some pieces just can’t be used. If they are of poor quality, too worn, out-dated or just not in keeping with the new design plan, we cannot use them.

How much will it cost?
Costs vary depending on the scope of projects. Single rooms can be outfitted for as little as $5,000, but can also be furnished for $50,000 and up. While costs vary, we strive to work within our individual clients’ budget parameters.

What is the fee structure?
Client pays full retail price on items sourced through Global Home. This is usually the vast majority of the merchandise.
Client pays cost plus 30% fee on items other than those sourced from Global Home.
Client pays shipping and delivery charges to get items to your home.
Client pays the installation of any wallpaper, carpet, paint, hard-wired lighting or window treatments, etc. at market rates via sub-contracted professionals.
Client pays hourly fee of $150/hr for any time spent in your home decorating or developing of design schematics beyond the first two.

Please note, if the total project cost is under $5,000, we do assess a fee of 30% of the total project cost.

In what style of décor do you specialize?
We work in a wide variety of design genres depending on the needs and tastes of our clients. We tend to gravitate towards an eclectic-modern vibe, although we are well-versed in the gamut of decorating styles. Browse some past projects under the Interior Design category.

This sounds great! When can we start?
Call Vivian or Joe of Global Home at (845) 482-3652 or email us info@globalhomeny.com to schedule your design consultation.