Shipping and Return Policy

We love to hear from our customer! Feel free to call us with any questions you have at (212) 253-5352, or  email your requests at hello@globalhomeny.com.

Below are Global Home’s policies and guidelines. Contact us for further information not covered.

SHIPPING – GENERAL
The shipping charge and applicable sales tax for this item will be added to your shopping cart during check out. Please allow 2-4 weeks for IN-STOCK delivery. Contact us for current stock levels. Note that the products on our website are manufactured in smaller quantities, made from unusual materials sourced from many areas domestically and around the world and often crafted by hand. This allows us to monitor the quality of our selection of unique and stylish pieces. Exquisite luxurious design takes time so if there is urgency in your order, please reach out to us before placing the order so we can provide a more accurate lead time or arrange expedited shipping. 

GENERAL FURNITURE SHIPPING GUIDELINES

*White Glove – White Glove service includes placement in room of choice, up to 2 flights of stairs, unpacking, packaging removal and assembly (if required). This service does not include the removal of existing furniture, electrical or component hookups (including wall mounting). The delivery appointment is made for a four (4) hour window Monday through Friday during normal business hours of 8:00am – 5:00pm. Time specific deliveries are subject to an additional fee of $90 and homes with more than 2 flights of stairs are subject to an additional fee of $33 per additional flight. Unsuccessful delivery attempts may incur an additional fee of $75.

*In-Home – In home (threshold) service includes up to 2 flights of stairs prior to threshold and delivery inside home. There will be no unpacking, debris removal or placement in room of choice. The delivery appointment is made for a four (4) hour window Monday through Friday during normal business hours of 8:00am – 5:00pm.

Please note furniture items ship from different warehouses, items ordered together are not always shipped together and may arrive at different times. All cribs & beds ship unassembled and flat packed. Dressers, gliders, ottomans, headboards & chairs ship fully assembled and individually wrapped/boxed.

INTERNATIONAL SHIPPING – DUTIES & FEES
Contact us for orders shipping outside of the United States to determine costs, timing and feasibility.

  • Customers are responsible for all international custom and duty fees.
  • These are in addition to, and not included in, the cost of shipping.
  • As a business we are obligated to declare all items as merchandise. We are not able to mark items as “gift.”
  • If the customer has a freight forwarding company they would like to use, they must provide shipping information, contact name, phone number and account number.
  • Once accepted by the freight forwarding company, Global Home is no longer responsible for storage and delivery to the customer’s final destination.

DAMAGES/DEFECTIVE MERCHANDISE
Please inspect your purchase as soon as it arrives.

  • If there are damages on the exterior of the shipment, REPORT IT TO THE DRIVER AND ON THE DELIVERY RECEIPT. DO NOT SIGN THE RECEIPT WITHOUT NOTATING THE DAMAGES.
  • In the unlikely event that your order arrives damaged, defective, incomplete or incorrect:
    • You must notify us within 48 hours of receipt.
    • You are entitled to a replacement for the damaged item.
    • No claims can be made after 48 hours.
    • ALL THE ORIGINAL PACKAGING MUST BE SAVED FOR
      RETURNING THE PRODUCT.

Call (212) 253-5352 or email support@globalhomeny.com for a return authorization on damaged items.  

RETURNS & EXCHANGES

FURNITURE ORDERS:
No refunds or returns will be considered on furniture large enough to require freight shipping. Included in this category are sofas and sectionals, dining tables, desks, large storage cabinets and shelving and some mirrors. Please consider your purchase carefully before ordering any items from these categories.

Measure your space accurately (including entry doors and stairways) to ensure the piece(s) you are considering will fit. Global Home is not responsible for ordered pieces that do not fit into your space.

Made to Order furniture are non-returnable and sales are FINAL. We will consult with you via phone or email to make sure all questions you have about the piece are answered before placing an order. We will provide any fabric samples for upholstered pieces as well.

OTHER ORDERS:
You may return your UPS or FEDEX- able items in its original condition and packaging within 7 days of receipt for website credit.

  • Products that have been altered or modified in any way are not eligible for returns or replacements or refunds
  • You will be responsible for all return shipping costs.
  • All returned items must be returned in original, sealable and unused condition with the original packing materials. Please make sure that items are well packed (additional packaging may be necessary) and insured for the full amount.
  • A restocking fee will apply.
  • Shipping cost are non-refundable and all costs for return shipment are the responsibility of the customer.
  • We recommend that you insure your return shipment and provide the seller with the shipment tracking number.
  • Credit will not be issued for items damaged in return transit or for returns that are never received.

To make a return or exchange, you will need a Return Merchandise Authorization number. To obtain this, please email us at support@globalhomeny.com and include your order info and a list of the item(s) you are returning in the body of the message. We’ll then reply back with your RMA #, which you’ll need to include in the address field of your package. This RMA # is very important to ensure proper tracking and handling of returned goods. Do not return any product(s) until you have received an RMA #.

Please address your return to:
Global Home
RMA# xxx
Raritan Center for Business Park 1
145 Campus Drive
Edison, NJ 08837

Upon receipt of the shipment, Global Home will contact you by email to confirm your website credit. Please reference your RMA number when calling to check on the status of your return.  

SALES & PROMOTIONS
We do not offer rain checks if an on-sale item sells through, and as a result is out of stock. Furthermore, the price you pay at the time of purchase is the price you pay. If an item is put on sale after you purchase, but before you receive your goods, we can not extend the sale price to you. Discounted sale items are final. No exchanges or store credit given on these items.

PRIVACY POLICY
Global Home respects your privacy and is not in the practice of selling, loaning, renting, trading or giving away any personal information that you provide when placing your order. Personal information provided is only to be used for Global Home business, such as processing an order, shipping your package or providing you further promotional information via email.

PAYMENT OPTIONS
We accept Visa, Mastercard, American Express and Discover as forms of credit card payment as well as Paypal. If a bank transfer is preferred, we can email an invoice.

CREDIT CARD SECURITY
Our online payment system is provided to us via SHOPIFY PAYMENTS powered by STRIPE, Paypal and Amazon Pay and are all secure. However, if for any reason you do not feel comfortable with using your credit card online, you can call us at (212) 253-5352 or email us at orders@globalhomeny.com with your order information, your address and phone number where you can be reached. We will then call you for your credit card information.

SALES TAX
We collect sales tax on all orders shipped to addresses in New York and New Jersey.  
Residents in other states are personally responsible for complying with local state tax laws.

VERY IMPORTANT OTHER
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It will be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Price and availability information is subject to change without notice. We have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.